1. Conclusion of contract
The respective contract shall generally be concluded upon oral or written application by the contractual partner and acceptance by LiRo Hotels & Apartments GmbH. LiRo Hotels & Apartments GmbH is free to accept the application in writing, verbally, in text form (e-mail, fax) or conclusively by providing the service.
If the contractual partner makes a group booking, a so-called contingent contract is concluded. The contingent contract shall take precedence over and supplement these GTC. Within the framework of this contingent contract, the contractual partner shall be liable for all damages culpably caused by the end user. A group booking is independent of the booking method. This can be done in person, by telephone, by fax, by e-mail, in writing, via www.juststay.de, via intermediaries (e.g. so-called online portals) or by other means.

2. Scope of application
These General Terms and Conditions apply to all contracts for the rental of hotel rooms for accommodation concluded between LiRo Hotels & Apartments GmbH as the management company of LiRo Hotels & Apartments in Germany and third parties (guest) as well as to all other services and deliveries provided by LiRo Hotels (guest accommodation contract).

3. Non-smoking in the hotel
LiRo Hotels are non-smoking hotels. It is therefore prohibited to smoke in the public areas as well as in the guest rooms. In the event of non-compliance, LiRo Hotels has the right to demand an amount of EUR 250.00 from the guest as compensation for the separate cleaning costs incurred, including any loss of revenue from not being able to rent out the room as a result. This compensation amount is to be set higher or lower if LiRo Hotels proves higher damages or the guest proves lower damages.

4. Possibility of using reserved rooms

Reserved rooms are available to the guest from 2 p.m. on the day of arrival and until 11 a.m. on the day of departure. For departures after 11.00 a.m. on the day of departure, the full daily room rate will be charged. The guest is not entitled to the provision of specific rooms unless this has been expressly agreed.
The rooms are made available exclusively for accommodation purposes. The guest is liable to LiRo Hotels for all damages caused by him or by third parties who receive the services of LiRo Hotels at his instigation.
In this context, LiRo Hotels expressly reserves the right to impose damages of up to EUR 3,000.00 for disregard of these rules and any kind of (rest) disturbance.

5. Accommodation prices and other prices

The prices stated by LiRo Hotels at the time the contract is concluded shall apply. The applicable prices are gross total prices and include all statutory taxes, fees and charges. Not included are local taxes that are owed by the guest according to the respective municipal law, such as visitor’s tax
LiRo Hotels reserves the right to adjust prices accordingly in the event of changes to tax, fee and charge rates and the effective levying of new taxes, fees and charges previously unknown to the parties. In the case of contracts with consumers, this only applies if the period between the conclusion of the contract (booking confirmation) and the contract adjustment exceeds four months.

6. Terms of payment
The price of the entire booked accommodation service must always be paid in advance by the guest.

7. Withdrawal and cancellation

Reservations made by the guest are binding for both contracting parties. If a right of withdrawal has not been agreed or has already expired, if there is also no statutory right of withdrawal or termination and if LiRo Hotels does not agree to the cancellation of the contract, LiRo Hotels retains the right to the agreed remuneration (less any expenses saved) despite the non-utilization of the service.
In this case, the guest is obliged to pay 100% of the contractually agreed total price if LiRo Hotels does not receive the written cancellation or reduction before the start of the service period (24 hours before check-in).
In the case of group bookings (more than four rooms) or during trade fairs and events, the following percentages of the contractually agreed total price shall be payable:
50% of the contractually agreed total price, if LiRo Hotels does not receive written notice of cancellation 2 weeks before the start of the service period (6 p.m. on the day of arrival),
100% of the contractually agreed total price if LiRo Hotels does not receive the written cancellation 24 hours before the start of the service period (2 p.m. on the day of arrival).
If another date has been agreed for the free exercise of the right of withdrawal, the guest may withdraw from the contract up to that date without incurring payment or compensation claims by LiRo Hotels. The guest’s right of withdrawal expires if he does not exercise it in text form vis-à-vis LiRo Hotels by the agreed date.

8. Withdrawal and termination by LiRo Hotels

In accordance with the statutory provisions, LiRo Hotels is entitled to withdraw from or terminate the contract if
the guest fails to make a due payment,
the fulfillment of the contract is impossible due to force majeure, strike or other circumstances for which LiRo Hotels is not responsible
the guest provides false information about essential data,
rooms covered by the contract are sublet to third parties in whole or in part without the written consent of LiRo Hotels,
LiRo Hotels has reasonable grounds to believe that the use of the hotel’s services may jeopardize the smooth operation of the hotel or its security.
LiRo Hotels must notify the guest in writing of the exercise of the right of withdrawal or termination without delay, at the latest within 14 days of becoming aware of the reason. Cancellation of the contract by LiRo Hotels does not justify any claims by the guest for damages or other compensation. In the event of justified termination of the contract, this shall not affect LiRo Hotels’ right to claim compensation for any damages incurred and expenses incurred.

9 Liability of LiRo Hotels

– LiRo Hotels is liable without limitation for damages for which LiRo Hotels is responsible arising from injury to life, limb or health as well as for property damage and financial loss caused by LiRo Hotels intentionally or through gross negligence.
LiRo Hotels shall only be liable for property damage and financial loss caused by simple negligence in the event of a breach of a material contractual obligation, but the amount of liability shall be limited to the damage foreseeable and typical for the contract at the time the contract was concluded.
Material contractual obligations are obligations that are essential for the proper performance of the contract and on the fulfillment of which the guest relies and may rely.
A breach of duty by LiRo Hotels is equivalent to a breach of duty by a legal representative or vicarious agent.
Further claims for damages are excluded, unless otherwise regulated in this clause 8. Data protection claims are not covered by this liability provision.
– Should disruptions or defects occur in the services of LiRo Hotels, the guest must notify LiRo Hotels immediately. LiRo Hotels will endeavor to remedy the situation as soon as it becomes aware of it or upon the guest’s immediate complaint. The guest is obliged to make reasonable efforts to remedy the disruption and minimize any possible damage.
– LiRo Hotels is liable to the guest for items brought into the hotel in accordance with the statutory provisions (see §§ 701 ff. BGB).
In particular, it is pointed out that LiRo Hotels is not liable for the loss, destruction or damage of vehicles (including bicycles), see § 701 para. 4 BGB.
– If the guest is provided with a parking space in the hotel garage/parking lot, even for a fee, this does not constitute a safekeeping agreement. LiRo Hotels is under no obligation to monitor the parking space. LiRo Hotels is liable for all damages within the scope of the provisions set forth in this Section 8. The guest is obliged to report any damage immediately, in any case before leaving the parking facility. LiRo Hotels is not liable for damage for which other tenants or other third parties are solely responsible.
– Messages, mail and consignments of goods for guests will be handled with care by the hotel. The acceptance and storage of mail and consignments of goods for the guest requires prior agreement with the hotel. However, the hotel is under no obligation to accept and store such items.
– All claims against LiRo Hotels are generally subject to a limitation period of one year from the commencement of the statutory limitation period. This does not apply to claims for damages or other claims arising from injury to life, limb or health and/or due to a grossly negligent or intentional breach of duty by LiRo Hotels.

10. Resale

The subletting or re-letting or the use of the rooms provided by third parties free of charge as well as the use for purposes other than accommodation is only permitted if LiRo Hotels & Apartments GmbH expressly permits this. LiRo Hotels & Apartments GmbH may, at its own discretion, grant a written exception upon request.

10. Pets

It is not permitted to bring pets.

11. Theft and damage

The guest must inform the hotel staff immediately in the event of theft or damage to their belongings, as well as in the event of fire, water damage or other damage to the hotel room.

12 General provisions

– Amendments and additions to the accommodation contract or these GTC must be made in writing. Unilateral amendments or additions by the guest are invalid.
– Any invalidity of one or more provisions of these GTC shall not affect the validity of the remaining provisions.
– The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
– The place of fulfillment and payment as well as the exclusive place of jurisdiction – also for check and bill of exchange disputes – is the registered office of the hotel in commercial transactions or, at the discretion of LiRo Hotels, Krefeld.
If a guest fulfills the requirements of § 38 paragraph 2 ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction shall be Krefeld.

However, LiRo Hotels is also entitled to bring actions and other legal proceedings at the guest’s general place of jurisdiction.

Status: 12.10.2023